The contract between us: 
 
The contract will consist of an agreed itinerary and your acknowledgement of acceptance of these booking conditions. The contract between us becomes binding at the point at which you issue instructions to us to go ahead with making reservations for the agreed itinerary, and pay the deposit according to the terms in the 'Payments, etc.' page of this website.

As a licensed international tour operator, we are legally bound to maintain a substantial bond in a holding account for your protection. This will be used to compensate you in the event of business failure or our failure to carry out any or all of the terms of the contract, subject to the conditions that follow.

We accept responsibility for carrying out the terms of the contact and for the performance of our employees, sub-contractors and suppliers. If we fail to comply with the terms of the contract, we will compensate you for any loss that you incur. We will not be liable to pay compensation if the failure to carry out the terms of the contract is neither our fault nor that of our employees, sub-contractors or suppliers because the failure is caused by:

• yourself,
• a third party, unconnected with the contract, whose actions we could not have reasonably foreseeable or avoided, or
• an event or circumstances beyond our control, the consequences of which could not have been avoided by us, our employees, sub-contractors and suppliers despite all due care being taken. This includes postponements and/or cancellations where national carriers disclaim liability.

Our liability in this regard is contingent upon your early notification of your dissatisfaction to us, our guide or one of our employees, in time for us to rectify the error or omission. If we are unable to rectify the error or omission, we will make appropriate compensation. For technical reasons, compensation must be made in Vietnamese Dong (VND), but you will be able to exchange them, and any other VND you have left over, into US dollars at the prevailing exchange rate at most branches of State Banks, or at the airport. Compensation or refund payments are limited to the total amount that you have paid.

Alterations by you:
Because we operate on a tailor-made basis, you can request alterations to any aspect of your holiday without surcharges. We will advise you of the cost or saving resulting from proposed alterations and, if it is acceptable to you, incorporate it into the price.

Alterations by us:
Your booking will be accepted based on your understanding that the tourism infrastructure in Viet Nam is substantially less than that in developed countries.

Sometimes, close to your time of departure, we receive information about circumstances beyond our control affecting your holiday: potential travel disruption, road works, major events, predicted adverse weather conditions and so on. In such circumstances, we will contact you and, if possible, suggest alternatives to solve any problems that might arise. All such alterations will be subject to your approval and agreement. If you agree to such alterations, and they involve additional cost, this must be borne by you.

If alterations become necessary during your holiday because of the failure of a third party contracted by us to provide the required services, and we are unable to provide an equivalent alternative, we will compensate you for any losses incurred and seek redress from our sub-contractor later. If we offer you a more expensive alternative, the extra cost will be borne by us.

During your holiday, if alterations are necessary because of circumstances beyond our control occurring at short notice, such as unforeseen weather conditions, postponements, cancellations or overbooking by national carriers, government action or mechanical breakdowns, we will do our best to find satisfactory alternatives and minimise inconvenience, but cannot be held liable for any losses incurred. If such alterations involve additional cost, this must be borne by you.

Acceptance of booking:

1. We reserve the right to decline your booking without explanation if we have cause to believe that you might pose a threat to public safety and/or security in Vietnam.
   
2. Our acceptance of your booking is conditional upon your understanding that we cannot be held liable for any accidents, illnesses, thefts or losses occurring during your holiday and caused by circumstances beyond our control, or resulting from your failure to take common-sense precautions or to follow instructions given by us or our guides/party leaders or persons with official authority. We require you to take out travel insurance and any other necessary insurances adequate to meet your needs, and will assume that you will have done so before your arrival in Vietnam.

Please note:

• Travel insurance and medical precautions are essential. We do not give specific advice on these matters as we are expert in neither, and individual circumstances differ.
• We advise you to tell us the name of the company and its contact details so that we can give notification on your behalf if you are unable to do so in the unlikely event of an accident occurring.
• If you are intending to engage in any activity that could be considered 'hazardous' in any way, you should check your insurance carefully to make sure that you will be covered in the case of an accident.
• You should ensure that you are fully up to date with vaccinations required for Vietnam.
• If your itinerary means you may be involved in strenuous activities, such as cycling, trekking, etc., you should check with your medical practitioner if you are in any doubts about your fitness to do so.
• If you are prone to recurring illnesses, allergies or have any other disabilities or health problems relevant to your holiday, you should inform us well in advance. The same applies to specific dietary requirements, either for medical or religious reasons.