With Haivenu, your money is safe
In the unlikely possibility of something going wrong when you travel with Haivenu, we guarantee compensation up to the full cost of your tour.
Protection for worldwide clients
For worldwide clients, when you book a tour with Haivenu, the contract will be between yourself and Haivenu Co., Ltd (Vietnam).
Haivenu Vietnam is a fully licensed international tour company affiliated to the Pacific Asia Travel Association (PATA - Vietnam Chapter), the American Society of Travel Agents (ASTA), the Adventure Travel & Trade Association, and the Vietnam Tourism Association (VITA).
We are fully licensed by the Vietnam National Authority for Tourism (VNAT) as an International Tour Operator. Our International Tour Operator Licence number is 0086/2002/TCDL-GP LHQT. The terms of our licence require us to place a substantial cash bond in a secure account. The account has two signatories - Haivenu and VNAT. The money in the account is solely for compensating clients or business partners in case of an unlikely event of Haivenu Vietnam's financial failure.